ISO 9001 - Quality Management Systems Overview

ISO 9001 - Quality Management Systems

More than 1.2 million organisations globally are certified to ISO 9001.

Persistent pressures from global competition demand continuous improvement of products, services, and business processes to remain competitive. Additionally new challenges and risks such as the global COVID-19 pandemic have impacted and changed the global business landscape, and organizations must adapt in order to continue to thrive under the new realities and changing needs and expectations of customers and other interested parties. ISO 9001 provides the framework for a quality management system that helps businesses identify risks and opportunities, while taking action to address these risks and opportunities that are proportionate to their potential impact on products and services. This risk-based thinking approach assists organisations in improving customer satisfaction and becoming more efficient, while adapting and responding to changes and contingencies impacting their business operations.

The quality management systems standard is generic in nature and relevant for organisations of all sizes and sectors. It considers new workplace technologies and has an advanced focus on the quality of outputs to customers.

ISO 9001 Overview:

Focus on risk-based thinking that helps identify opportunities in a structured manner.

Based on the idea of continuous improvement.

Places greater emphasis on leadership engagement.

Effectively addresses supply chain management.

Uses simplified language and writing styles to aid understanding and consistent interpretations of its requirements.